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Organisational Crisis Management: A Qualitative Investigation using a Crisis Lifecycle Framework

Finnegan, Jonathan (2021) Organisational Crisis Management: A Qualitative Investigation using a Crisis Lifecycle Framework. Masters thesis, Dublin, National College of Ireland.

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The COVID-19 pandemic had a destabilising impact on organisations across the globe. Arguably, none more so than the organisations providing healthcare services in response to increased healthcare demands. The purpose of this research study apply crisis management frameworks to the context of public and private healthcare services providers in Ireland. The research will explore the lived experiences of individuals in positions of leadership within their respective organisations and investigate the suggestion that effective and legitimate crisis management is enhanced by the performance of several managerial functions, in the context of the unprecedented healthcare demands. Understanding the effectiveness of crisis management models could provide improved crisis response in future crises.

To best answer the research question and achieve all research objectives, a conceptual model based on existing literature was constructed and tested using qualitative research techniques. Purposive sampling was used to select five participants who provided leadership across public and private organisations during the pandemic. Semi-structured interviews were conducted, with transcribed data undergoing extensive thematic analysis. The six managerial functions were identified as key to effective crisis management. Importantly, it is acknowledged that as the world increases in complexity, so too does the frequency of crises experienced by organisations. Reflectively learning from major global events is critical in being prepared for future crisis events.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Management of Change
R Medicine > Healthcare Industry
Divisions: School of Business > Master of Business Administration
Depositing User: Clara Chan
Date Deposited: 28 Jan 2022 12:32
Last Modified: 28 Jan 2022 12:32

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