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How Emotional Intelligence Affects Human Resource Practices Within Dublin Bus

Maher, Liam (2021) How Emotional Intelligence Affects Human Resource Practices Within Dublin Bus. Masters thesis, Dublin, National College of Ireland.

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Abstract

This dissertation looks at the impacts emotional intelligence has on human resource practitioners and executives at Dublin Bus. This is based on three main emotional intelligence theories as discussed in the literature review, these are Goleman’s 5 pillars, Bar Ons competencies model & Mayers, Salovey & Caruscos ability model. The purpose of this study is to examine the mental aspect of Human Resource behaviors behind one of Irelands largest semi state public companies. The findings reveal which aspects of emotional intelligence are more commonly used and which are the most useful within the human resources department. The research was collected in a qualitative manor as this allowed the interviewees to elaborate on their answers and allowed myself to ask more descriptive questions, thus giving a more detailed conclusion. The research method listed above will be conducted by myself whilst I interview 5 members of staff at Dublin Bus, which includes three human resource executives as well as two human resource clerical officers. The small sample size is eluded two and large conclusions cannot be drawn to as a result but in hope of spotting similar trends that conclude with similar & larger studies conducted by (Oztimurlenk 2020) & (SABIE 2020) will suggest that larger conclusions will be found in relation to trends amongst the three studies. As for the research methods the interviews took place over Microsoft teams due to the current climate and for the purpose of transcribing these interviews.

Item Type: Thesis (Masters)
Subjects: B Philosophy. Psychology. Religion > Psychology > Emotional Intelligence
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HE Transportation and Communications > Urban Transportation
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 25 Jan 2022 16:24
Last Modified: 25 Jan 2022 16:25
URI: http://norma.ncirl.ie/id/eprint/5327

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