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Impact and effect of conflict in the workplace on the Performance of management in the Retail industry

Kulbaciauskaite, Juste (2021) Impact and effect of conflict in the workplace on the Performance of management in the Retail industry. Masters thesis, Dublin, National College of Ireland.

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Abstract

In today’s business environment conflict in the workplace is a significant issue and understanding the causes and outcomes is crucial. Workplace conflict is worth studying to reduce costs in a personal and professional way, so organizational leaders could harness the conflict situation and creativity.

Purpose
The purpose of this research paper is to evaluate how conflicts in the workplace impact employee performance with negative or positive outcomes. Consequently, it is essential to understand where conflict comes from and how it affects the performance of management. The purpose of this study was to understand the causes and types of conflict, as well as conflict management styles, and how it is affected by the performance of management.

Design/methodology/approach
Data was collected from eight employees from the retail industry using semi-structured interviews. A qualitative research approach was taken by conducting interviews with eight retail managers/team leaders, taking transcripts, and analysing them thematically by research question and objectives. Data analysis of the conflicts’ outcomes on performance management was also undertaken. The study also explores conflict types, causes, conflict handling styles and how conflicts impact employee behaviour.

Findings
Research findings demonstrated that workplace conflict impacts employee performance through increased absenteeism, turnover, and decreased employee wellbeing. However, the findings show that task conflicts have a significant, positive connection to employee performance, and relationship and process conflicts negatively affects employee performance. Overall, the findings shows that workplace conflict outcomes can be mixed.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Conflict; Conflict Management; Performance management; Workplace conflict; Employee performance; Retail Industry
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Conflict Resolution
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Performance Management
H Social Sciences > HD Industries. Land use. Labor > Specific Industries > Retail Industry
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Clara Chan
Date Deposited: 24 Jan 2022 17:28
Last Modified: 24 Jan 2022 17:28
URI: http://norma.ncirl.ie/id/eprint/5321

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