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The Impact of Conflict Resolution on Staff Morale in the Irish Travel and Tourism Sector

Pendharkar, Shantanu Rajiv (2020) The Impact of Conflict Resolution on Staff Morale in the Irish Travel and Tourism Sector. Masters thesis, Dublin, National College of Ireland.

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Abstract

Purpose- The purpose of this research is to study and address the various factors which are leading contributors giving rise to conflicts in organization. This research aims to address and explore the effects leading to conflicts. This study thus takes into account the various aspects of conflicts and the importance in dealing with unresolved conflicts. Employee morale in terms of factors affecting personal growth is of utmost importance and thus the researcher has identified the importance of addressing it.

Design and Approach- The researcher has implemented a quantitative data collection approach by circulating a web based questionnaire. The analysis so produced, will be useful to establish the various aspects and areas of conflicts and employee morale.

Findings- There is a strong link derived between how a conflict has a direct effect on the morale of an employee. The findings in the study showcase a transition between the levels of morale varying from negative to positive. This is also observed from the data collected, when the employees underwent conflict resolution.

Value and Originality- This research is a first of its kind conducted and focusing on the travel and tourism sector in Dublin. This research study has been built around previous research work establishing link between conflict resolutions

Paper Type- Academic Research.
To address these key issues in this research, a quantitative methodology of analyzing data will be used by distributing a web based questionnaire. The questions will be structured around the areas of conflict resolution and employee morale. Employees working in the travel and tourism sector will be considered in the sample space ranging in between 50-150 as feasible. Data analysis will be done via MS-Excel.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Conflict Resolution
H Social Sciences > HD Industries. Land use. Labor > Issues of Labour and Work > Industrial Relations
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Dan English
Date Deposited: 03 Feb 2021 16:05
Last Modified: 03 Feb 2021 16:05
URI: http://norma.ncirl.ie/id/eprint/4630

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