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What impact will artificial intelligence have on learning and development?

Carton, Steven (2020) What impact will artificial intelligence have on learning and development? Masters thesis, Dublin, National College of Ireland.

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Abstract

A new wave of emerging technologies looks set to transform the working world. Of these technologies, Artificial Intelligence (AI) has already had the most significant impact. This trend looks set to continue with more and more companies making it an integral part of their core business strategy. One business function where its impact has not yet been fully realised is Human Resources. This paper seeks to determine this impact specifically in the area of Learning & Development (L&D).
A literature review is used to give an overview of AI, its place in society as well as the business world before delving into the HR discipline, specifically Learning & Development. To build on the current state of the field discussed in this literature review, the methodological approach of a survey is proposed to explore the opinions of the impact of AI on L&D from both current and future HR professionals. The findings of this survey suggest that AI will indeed have an impact on L&D. Data analytics and enhanced AI processes were the most selected option to improve L&D techniques and initiatives such as knowledge sharing and training. Despite the benefits that were noted, there were also some serious concerns that respondents had about AI influencing L&D. Privacy concerns and general job losses were the most serious issues that respondents chose.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Training and Development
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Dan English
Date Deposited: 01 Feb 2021 11:52
Last Modified: 01 Feb 2021 11:52
URI: http://norma.ncirl.ie/id/eprint/4586

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