Items where Author is "O'Donnell, Aodheen"

McCartan-Quinn, Danielle, Durkin, Mark and O'Donnell, Aodheen (2004) Exploring the application of IVR: lessons from retail banking. The Service Industries Journal, 24 (3). pp. 150-168. ISSN 1743-9507

Durkin, Mark, McCartan-Quinn, Danielle, O'Donnell, Aodheen and Howcroft, Barry (2003) Retail bank customer preferences: personal and remote interactions. International Journal of Retail & Distribution Management, 31 (4). pp. 177-189. ISSN 0959-0552

O'Donnell, Aodheen, Durkin, Mark and McCartan-Quinn, Danielle (2002) Corporate banking in the UK: personal vs remote interaction. International Journal of Bank Marketing, 20 (6). pp. 273-284. ISSN 0265-2323