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Jadhav, Shruti Vikas (2024) Optimising Communication Channels for Enhancing Project Management Efficiency in the IT Sector. Masters thesis, Dublin, National College of Ireland.
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Abstract
This qualitative study explores communication channel in project management in the IT field. The study is looking to determine the main communication channels used, most effective ways of communication integration into agile processes, obstacles that prevent efficient communication, and variables that impact on communication efficiency.
IT professionals with knowledge of project management were interviewed in a semi-structured manner. Thematic analysis was used for data analysis which revealed the emerging themes.
The results show that IT teams mostly depend on digital communication channels like instant messaging, video conferencing, project management tools, email, and shared document repositories. Best practices for integrating communication into project management are holding regular meetings, using project management tool, promoting regular communication, controlling team communication, and documenting decisions.
Nevertheless, the study also points out problems of remote communication, like a delay in response, absence of live interaction and possible misunderstandings. Some of the key factors that affect the communication efficiency include team culture, tool selection and standardization, documented processes, individual preferences, remote work challenges, and cross-functional communication.
The study suggests how to solve the communication challenges in IT organizations: to invest in strong communication infrastructure, to create clear protocols of communication, to be proactive about addressing the communication problems, to develop a team culture of collaboration, and to keep adapting the communication approach.
This study adds to the expanding literature on communication in project management in the IT sector providing recommendations for practitioners and academics to improve project results and overall success in the ever-changing digital environment.
| Item Type: | Thesis (Masters) |
|---|---|
| Supervisors: | Name Email Darcy, Sinead UNSPECIFIED |
| Subjects: | H Social Sciences > Economics > Business H Social Sciences > HM Sociology > Information Science > Communication T Technology > T Technology (General) > Information Technology H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Project management |
| Divisions: | School of Business > Master of Science in International Business |
| Depositing User: | Ciara O'Brien |
| Date Deposited: | 06 Jun 2025 14:57 |
| Last Modified: | 06 Jun 2025 14:57 |
| URI: | https://norma.ncirl.ie/id/eprint/7792 |
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