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Persistent Covid-19: Investigating the Impact on Courier Companies in Nigeria

Olujuyitan, Oluwafisayowa Omotoyosi (2022) Persistent Covid-19: Investigating the Impact on Courier Companies in Nigeria. Masters thesis, Dublin, National College of Ireland.

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The ramifications of the COVID-19 pandemic are global, the nature of the impact is a function of several factors in specific local country contexts. For a developing country like Nigeria, the effects of the pandemic can be exacerbated by already existing challenges which are onerous. Therefore, this study is warranted to understand specifically the impact of the pandemic on the operations of courier companies in Nigeria. Although the pandemic is still ongoing, the period under review is 2020 to 2021, during which the pandemic had the greatest impact globally. The focus on the courier service industry is justified by the role that courier companies play in disaster situations when human mobility is greatly limited. Using a qualitative approach with two sets of questionnaires designed to cover both the demand and supply side of courier service, this study elicited responses from managers of courier companies in Nigeria and their clients, primarily e-shops and individual e-customers. The total number of participants was 206. Both descriptive and inferential analysis were implemented with various results that indicated that the pandemic has had a significant impact on service quality of courier companies in Nigeria. Moreover, results also show that the most significant challenge that courier companies in Nigeria faced during the worst period of the pandemic were in connection to the various restrictions of government. Challenges were generally less associated with costs. This study also found that both courier companies and clients perceived that the pandemic to has created more challenges than opportunities. Recommendations are made, both in terms of policy implication and practical industry initiatives.

Item Type: Thesis (Masters)
Delekovcan, Silvija
Uncontrolled Keywords: COVID-19; Courier; Companies; Nigeria
Subjects: H Social Sciences > HF Commerce > Electronic Commerce
H Social Sciences > HD Industries. Land use. Labor > Business Logistics > Transportation of Goods and Trade Logistics
Divisions: School of Business > Master of Science in International Business
Depositing User: Tamara Malone
Date Deposited: 22 Mar 2023 13:10
Last Modified: 22 Mar 2023 13:10

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