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An investigation into the continuous usage of mobile payment services among consumers in Nigeria: Covid 19 and beyond

Nwachukwu, Ikechukwu Eugene (2022) An investigation into the continuous usage of mobile payment services among consumers in Nigeria: Covid 19 and beyond. Masters thesis, Dublin, National College of Ireland.

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Mobile payments have received much interest as a potential substitute for conventional payment systems. Mobile payment systems such as mobile banking and mobile money have become popular in Nigeria, with the Central Bank of Nigeria (CBN) controlling, regulating, and monitoring mobile payment companies' activities. The Covid-19 pandemic has greatly impacted users' intentions and perceptions of mobile payment usage in Nigeria. This study intends to discover the underlying factors affecting continuous mobile payment usage among Nigerian mobile users during and after the pandemic by using key constructs from the UTAUT model (Facilitating Conditions) and the Expectation Confirmation model (Perceived usefulness, satisfaction). This study also investigates the potential impact of the Covid- 19 pandemic and perceived risk on mobile technology intention. Utilizing exploratory factor analysis, it was possible to identify probable factors that may affect the use of mobile payments.. In addition, the data were subjected to the Cronbach alpha test, descriptive statistics, and the Kruskal-Wallis test in order to answer the research objectives. The covid-19 impact was deemed to have the greatest influence on consumers' intentions to use mobile payment. Perceived usefulness, satisfaction, facilitating conditions, and perceived risk were all marginally significant predictors of continuing mobile payment usage. The findings also show that people are likely to continue utilizing mobile payment in the future with the continuous intention of having a high factor loading. The study's findings would be crucial for the government and mobile payment providers in terms of the elements that drive the intention to use mobile payment and implementing policies that assure the continuing use of mobile payment.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Mobile payment; continuous intention; Covid-19 pandemic
Subjects: D History General and Old World > DT Africa
H Social Sciences > HG Finance > Banking > E-banking
H Social Sciences > HF Commerce > Electronic Commerce > Mobile Commerce
Divisions: School of Computing > Master of Science in FinTech
Depositing User: Clara Chan
Date Deposited: 07 Nov 2022 14:37
Last Modified: 07 Nov 2022 14:37

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