An exploratory study of Perception and acceptability by older adult Patients for a virtual consultancy from a technical and personal point of view in Mumbai

Raval, Hardik Madhukant (2021) An exploratory study of Perception and acceptability by older adult Patients for a virtual consultancy from a technical and personal point of view in Mumbai. Masters thesis, Dublin, National College of Ireland.

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Abstract

In present times the healthcare industry is a crucial industry for society, with the increase in workload on this industry due to the pandemic and the changing working environment it is the necessity of time to dig deep into the various aspects of this industry. The whole paradigm and method of service in this industry have changed due to the present pandemic situation. Online medical consultancy has become a new fad nowadays. Evaluating the efficiency, efficacy and acceptance of this new system by the patients and patient party is a question to research and find the answer to.

The age group which has the maximum number of hindrances in shifting from the in-person to this new mode of medical consultancy is the elderly and 60+ age group, citizens. They are not that tech-savvy and have various difficulties in using these new technologies partly due to lack of education or inability to learn new things at this age.

To know this and to find the answer to these specific research questions we did a survey of close to 110 respondents, of the age group 60+ who are located in and around Mumbai. The location Mumbai was chosen because the majorly hit city due to covid-19 in Maharashtra was Mumbai. This in turn raised the number of patients going for online medical consultancy in Mumbai drastically and more prominently when compared to other cities.

The main focus of our study is to know the main factor in action for making online medical consultancy easy or difficult for the elderly population, especially in the 60+ years age group.

Item Type:	Thesis (Masters)
Subjects:	D History General and Old World > DS Asia R Medicine > Healthcare Industry Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4150 Computer Network Resources > The Internet T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Telecommunications > The Internet
Divisions:	School of Business > Master of Science in Entrepreneurship
Depositing User:	Clara Chan
Date Deposited:	09 Feb 2022 12:35
Last Modified:	09 Feb 2022 12:35
URI:	https://norma.ncirl.ie/id/eprint/5404

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