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FinTech Disruption: What the impacts of Neobanks on the Irish retail banking consumer?

Rogers, Jason (2021) FinTech Disruption: What the impacts of Neobanks on the Irish retail banking consumer? Undergraduate thesis, Dublin, National College of Ireland.

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Today we live in a world where the most prominent property rental company does not own any properties, and the world’s largest taxi company does not own any taxi cabs. Does the bank of the future operate with no branches?

This research paper investigates the synergy of FinTech and the retail banking sector and how this created an opportunity for financial institutions such as Neobanks to offer an industry-leading current account. This paper provides the reader with a comprehensive literature review of the impacts of Neobanks in the global retail banking sector; the challenges neobanks may occur throughout its lifecycle, a deep-dive into the Irish retail banking landscape and how previous studies measured consumer experience in the retail banking area. The methodology chapter details how the researcher prepared materials, what analysis methods were utilised and how the survey was designed. The utilisation of a survey can examine consumers behaviours and engagement with Neobanks, which will then be depicted and analysed. The primary objective of this paper is to illustrate the impacts of Neobanks on Irish retail banking. However, this research will provide exact areas of the retail banking experience where neobanks have provided value and maybe some elements of the experience that discover some of its capabilities may be as practical as reported. To guide the survey questions to ensure that specific elements of the retail banking process are being examined, the author constructed the following dimensions; convenience, lifestyle, accessibility to financial services, security and overall impact. By utilising these dimensions, the survey’s findings will illustrate how neobanks create value for consumers in each of the aforementioned dimensions, which can ultimately provide enough data to capture how exactly are Neobanks impacting Irish retail banking.

Item Type: Thesis (Undergraduate)
Subjects: H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > Banking > E-banking
D History General and Old World > DA Great Britain > Ireland
Divisions: School of Business > BA (Honours) in Business Studies
Depositing User: Clara Chan
Date Deposited: 04 Feb 2022 14:45
Last Modified: 04 Feb 2022 14:45

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