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Scully, Liam (2018) Help2Connect: Final Report. Undergraduate thesis, Dublin, National College of Ireland.
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Abstract
The objective for this software project was to create a fully functional online helpdesk to assist people in their daily struggles with technology. The idea was to save people time, create a community and increase everyone’s level of IT knowledge.
Technology is growing at a rate of knots these days and it doesn’t show any signs of slowing down. People of all ages are using smartphones, tablets, laptops, computers etc. everyday.
Unfortunately, technology isn’t perfect and many people suffer issues with their devices on a day to day basis. Users have issues such as a draining battery, broken screens, a damaged motherboard and other hardware problems. They also struggle with software glitches, devices not turning on and simply not knowing how to use their machine.
Help2Connect is a huge help to these people instead of them searching for hours on the internet or travelling from place to place to get a solution to their problem. With Help2Connect, people can simply fill out a form of what their issue is. They are then given advice on the trouble that they are having either via comments or useful links/Chatbot. Unfortunately, I could not get the recommender system working which would provide useful links.
Users can simply create an account and login to the website. Once this is done, they post any problems that they are experiencing or they can comment on other users issues to give them support. They can also use the Chatbot to navigate the website.
The useful links would’ve been very helpful for those wanting an immediate solution or for people looking for a shop that’ll repair their device. Example: If someone is having an issue with their iPhone, an Apple Premium Reseller would be suggested as a place to go to get their iPhone fixed. Hopefully I can get this issue resolved in the near future.
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