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End-User Quality of Experience Layer for Adaptive Hypermedia Systems

Muntean, Cristina Hava and McManis, Jennifer (2004) End-User Quality of Experience Layer for Adaptive Hypermedia Systems. In: 3rd International Conference on Adaptive Hypermedia and Adaptive Web-based Systems, 23-26 August 2004, Eindhoven, The Netherlands.

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In the context of new devices and the variety of network technologies that allow access to the Internet, the deployers of Web applications need to ensure that end-users have a positive experience using new applications and they will be willing to re-use them. User experience is dependent not only on the content served to them, but also on the performance of that service. This paper explores a new dimension of individual differences between Web users: end-user Quality of Experience (QoE). It proposes a solution on how to provide satisfactory end-user QoE in the field of educational adaptive hypermedia. A new QoE layer for Adaptive Hypermedia is introduced that attempts to take into account multiple factors affecting Quality of Experience, which might arise from a wide range of Web components (e.g. text, images, video, audio). Usability evaluation based on comparison of a classic adaptive e-learning system with a QoE-aware one has shown that students considered the QoE-aware system significantly more usable than the classic system. Learning performance tests indicated that the changes made by the QoE-aware system did not affect the learning capabilities offered by the classic system.

Item Type: Conference or Workshop Item (Paper)
Subjects: Q Science > QA Mathematics > Electronic computers. Computer science
T Technology > T Technology (General) > Information Technology > Electronic computers. Computer science
Divisions: School of Computing > Staff Research and Publications
Depositing User: Caoimhe Ní Mhaicín
Date Deposited: 21 May 2014 11:12
Last Modified: 21 May 2014 11:12

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