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Outsourcing and its Impact on Employee Engagement and Corporate Culture in the Financial Sector Case Study: Sterling Bank Nigeria

Aigbogun, Ruth Nosasu (2020) Outsourcing and its Impact on Employee Engagement and Corporate Culture in the Financial Sector Case Study: Sterling Bank Nigeria. Masters thesis, Dublin, National College of Ireland.

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Abstract

Outsourcing is an integral strategy for an organisation as they can exploit available opportunities while being competitive in the marketplace. Organisations engage a third-party vendor because of the benefits it provides for them as an organisation. These organisations fail to consider the impact it will have on employees and the image of the organisation. The financial industry tainted with some ever-changing challenges that relate to technology advancement, communication and tight competition. Irrespective of the increment in the engagement of outsourcing locally and globally, some financial institutions are faced with various challenges.
The aim of this study is to understand the impact outsourcing has on employee engagement and if it thins the corporate culture of Sterling Bank Plc Nigeria. The study was based on the analysis of existing literature outsourcing, corporate culture and employee engagement. This helped to address and sought the knowledge gap while it provided a framework for the research questions. The research adopted a quantitative approach using a positivist philosophical research-based method. The focus of interest was on the insourced staff which was used as a control class measure in the findings of the research. An inferential analysis was done with the use of a regression model to investigate the relationship between the insourced and the outsourced staff on their levels of engagement and understanding of the corporate culture of the organisation. The findings revealed there was a statistical significance difference, as the insourced employees appeared to be more engaged than the outsourced employees. Simultaneously, the corporate culture was also impacted negatively due to the implementation of outsourcing by the organisation. It was recommended that the organisation should evaluate the third-party vendor before engagement while carrying out constant reviews of processes to ensure it's aligning with the organisational goal.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management > Human Resource Management > Outsourcing
Divisions: School of Business > Master of Arts in Human Resource Management
Depositing User: Dan English
Date Deposited: 01 Feb 2021 11:17
Last Modified: 17 Feb 2021 17:41
URI: http://norma.ncirl.ie/id/eprint/4581

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