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TeaCat System: Technical Report

Bubanj, Krunoslav (2021) TeaCat System: Technical Report. Undergraduate thesis, Dublin, National College of Ireland.

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Abstract

TeaCat System aims to provide a solution for any company that seeks to unify the standard client relation management system and a ticketing system. The idea is to combine both of them into one single entity where most of the repetitive daily time-consuming tasks will be automated.

Not only that, but also to allow its users some creative freedoms when it comes to setting up their dashboards, setting up various departments and setting up various user permissions, hence dictating who can see what within the system. This type of feature is especially important these days as the GDPR and DPA laws are mandating absolute compliance for each company dealing with the data from their customer base.

Item Type: Thesis (Undergraduate)
Subjects: Q Science > QA Mathematics > Electronic computers. Computer science
T Technology > T Technology (General) > Information Technology > Electronic computers. Computer science

Q Science > QA Mathematics > Computer software
T Technology > T Technology (General) > Information Technology > Computer software

H Social Sciences > HF Commerce > Customer Service
Divisions: School of Computing > Bachelor of Science (Honours) in Computing
Depositing User: Clara Chan
Date Deposited: 19 Aug 2021 13:28
Last Modified: 16 Sep 2021 16:04
URI: http://norma.ncirl.ie/id/eprint/4982

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