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A Study on the Factors Influencing the Use of Business Intelligence in Supply Chain Management in Malaysian Small Medium Enterprises

Saktis, Paul Alexander (2020) A Study on the Factors Influencing the Use of Business Intelligence in Supply Chain Management in Malaysian Small Medium Enterprises. Masters thesis, Dublin, National College of Ireland.

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Abstract

It is undeniable that the existence of disruptive technologies is causing major shifts in organization and society these days (Sousa and Rocha, 2018). This phenomenon has resulted in huge volumes of data being generated, called big data (Sousa and Rocha, 2018), which potentially cause data overload and become a major challenge for firms if not handled using appropriate tools (Debortoli, Miller and Vom Brocke, 2014). This has shifted or focused the firms’ attention towards big data. With the rise and dependency on big data, firms are forced to rely on information technology (IT) for collection of various types of structured and unstructured data (Aydiner et al., 2018; Verma and Bandi, 2019). The application of IT to analyse highly complex and dynamic data sets, quantitatively and statistically is said business analytic in today’s world (Aydiner et al., 2018), which drives the firm to make appropriate decisions for greater competitive advantage, through better understanding of the business and market environment (Debortoli et al., 2014; Bara and Knezevic, 2013; Sahay and Ranjan, 2008). Studies on the role of business analytics (BA) and business intelligence (BI) have received plenty of attention in developed country while less attention was given to developing countries (Nofal and Yusof, 2013). Business Intelligence tools are vastly used by large established firms (Multi National Corporations) to better understand current business situation and provide solution to improve financial visibility, supply chain operations and human resource processing through its integration into an organization (Nofal and Yusof, 2013), however small medium sized enterprises (SME) remain reluctant to Business Intelligence adoption (Verma and Bandi, 2019). In this research, we wish to explore the effects Business Intelligence has on Supply Chain Management while understanding the reasons for small medium sized enterprises to not implement Business Intelligence into their daily operational processes. This study focuses on the factors that affect the implementation of Business Intelligence in Supply Chain Management (Supply Chain Intelligence) in small medium sized enterprises in Malaysia.

Item Type: Thesis (Masters)
Subjects: H Social Sciences > HF Commerce
H Social Sciences > HD Industries. Land use. Labor > Small Business Sector
H Social Sciences > HD Industries. Land use. Labor > Business Logistics > Supply Chain Management
Divisions: School of Business > Master of Science in Entrepreneurship
Depositing User: Dan English
Date Deposited: 17 Feb 2021 17:04
Last Modified: 17 Feb 2021 17:04
URI: http://norma.ncirl.ie/id/eprint/4786

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